As industries become increasingly digitized, a burning question arises: How prepared is your business to take on the future? Is it powered by AI? Today, organizations are no longer trying to just automate – they seek a self-reliant and resilient mechanism to improve their customer experience, operational efficiency, and innovation. The answer to all of these lies in embracing the kind of AI technologies that can scale up those results.
But why are so many businesses ready to move to AI? If you see the trends, finance, government and non-profit organizations, retail, and upcoming enterprises- all choose to automate processes in order to reduce the deployment of human resources, reduce human errors, and increase the delivery speed multifold. What does this trend tell us? One thing: AI is no longer an emerging trend. This is the here and now, and the future of business transformation.
And it’s about putting smarter, scalable solutions in place that address real business problems and when the human imagination comes to a standstill- thereby being something more than just the latest tool to choose. This brings us to Cognitive AI and Generative AI.
Customer Interaction: The basis for Cognitive AI advancements
Meeting today’s customer expectations requires intelligence that feels human. Cognitive AI enables businesses to deliver personalized, contextual experiences at scale. Fiado, TechWish’s cognitive assistant, powers AI chatbots, assists human agents, and strengthens enterprise knowledge bases. With advanced short-term and long-term memory, Fiado learns from every interaction, making responses smarter and more accurate with each engagement.
Imagine a system that remembers your preferences, interpreting ambiguous communication while always providing lightning-fast and accurate answers. Fiado goes beyond simple automation as customer intent is contextualized based not only on the intent of the current query but also based on historical data to deliver highly hyper-personalized responses.
Generative AI: Intelligent Automation for Innovation
While Cognitive AI enables an improvement in customer interactions, Generative AI transforms the way data is processed and leveraged by businesses. For instance, at TechWish, Generative AI solutions are customized that allow organizations to convert unstructured and scattered data into actionable insights. In industries like finance and media, Generative AI models can analyze large data sets, forecast trends, and generate real-time solutions.
For instance, in the retail industry, did you know that generative AI can help produce real-time pricing strategies based on consumer behavior and market conditions? This could be deployed to increase profitability and scale production as per demand. When this technology is incorporated into business activities, it saves data entry time immensely and accelerates development cycles, thus giving companies all the competitive edge they need to sustain in the market.
Future-Proof Your Business with AI
It is, therefore, Cognitive AI when used in conjunction with Generative AI that delivers the complete potential of human-AI collaboration at work. For example, an active engagement by a Cognitive AI-powered chatbot with customers in real-time will allow Generative AI to collect and use the same data in order to proactively solve problems, suggest personalized choices, and even predict future queries.
This results in a whopping one-third reduction in average handling time (AHT) and a 25% increase in FTR rates with better overall operational efficiency. The automation of routine business tasks makes human resources available for complex work while simultaneously allowing their AI system to learn and become increasingly sophisticated.
As AI transformed the global industry, the question was no longer if but at what pace businesses could incorporate these technologies to keep at the forefront. TechWish provides a comprehensive suite of AI-driven solutions, that specifically meet the needs of an industry: on one side, hyper-personalized customer interaction; on the other, data processing automation.
For firms in the financial services or retail industries, TechWish’s solutions ensure that cognitive and generative AI is perfectly integrated into your existing tech stack, without disruption, so that you can just keep going about your business as usual. The ability to use AI for fraud detection, dynamic pricing, and automated customer support, among many other functions, ensures that the business remains efficient, scalable, and innovative.
Whatever the goal – influencing efficiency in customer services, exploring operational efficiency, or embracing cutting-edge technology – AI can change the game of your business for the better. Ready to get started?
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