Tag: Patient Experience
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Streamlined Outpatient Care: A Healthcare Provider Cut Patient Wait Times by 43% with Digital Queue Management
A regional outpatient care provider was struggling with long patient wait times and inefficient check-in processes, which contributed to lower satisfaction scores and overburdened staff. TechWish implemented a digital queue management solution to modernize patient flow, streamline administrative operations, and improve visibility across departments. The initiative resulted in a 43% decrease in wait times, a…
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Elevating Patient Experience: How a Leading Healthcare Network Transformed Quality of Care with GenAI
A major U.S. healthcare network faced growing patient dissatisfaction driven by unresolved complaints, long wait times, and siloed feedback systems. TechWish implemented a generative AI solution that transformed scattered, unstructured feedback into real-time, actionable insights. By automating trend detection and centralizing analysis across departments, the platform empowered leaders to proactively improve care quality, reduce manual…