Tag: NLP in Universities
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24/7 AI Engagement Boosts Efficiency of Student Services and Reduces Costs by 35%
A multi-campus research university in the U.S. was facing rising operational costs and student dissatisfaction due to limited support hours and outdated systems. TechWish implemented a 24/7 AI-powered engagement platform to automate appointment scheduling, address student queries, and reduce strain on human counselors. The university increased service availability by over 300%, reduced call center costs…