Tag: Customer Experience
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Field Service Teams Increased Customer Satisfaction by 25% with Mobile-Based FSM Platform
A regional consumer electronics brand was facing delays and inconsistencies in post-sales service delivery due to manual field reporting. TechWish deployed a mobile-based Field Service Management (FSM) platform to digitize surveyor workflows, improve visibility, and reduce reporting time. Within nine months, the client saw a 60% drop in delays, a 25% rise in customer satisfaction,…
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Modernizing Core Banking: A Credit Union’s Journey to Faster, Safer, and Smarter Operations
A leading U.S. credit union was burdened by legacy infrastructure, siloed data, and lagging service delivery. TechWish led a full-scale migration to Microsoft Azure, modernizing the client’s digital architecture with scalable APIs, centralized data, and automated CI/CD workflows. This transformation empowered the credit union to reduce operational costs, enhance service speed, and deliver a more…
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The Role of Cognitive and Generative AI in Bridging Human-AI Gaps
Cognitive AI enhances customer experiences; Generative AI automates workflows. Together, they reduce handling time, increase efficiency, and future-proof businesses by driving innovation and personalized engagement at scale.
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How Great UI/UX Boosts Task Speed by 40%
Bad UI/UX leads to user frustration, higher support tickets, and slower tasks. Are you lagging behind competitors because of inefficient interfaces? TechWish’s streamlined design enhances usability and boosts task speed by up to 40%. Let’s optimize your digital experience!