Tag: Conversational AI
-
Top 11 AI and Machine Learning Trends Of 2025
In 2025, AI and machine learning (ML) are no longer futuristic concepts—they are central to business growth and transformation. Key trends like AI-driven automation, reinforcement learning, and natural language processing are revolutionizing how industries operate. Technologies such as generative AI and edge AI are improving productivity and helping businesses make smarter decisions faster. In this…
-
AI-Driven Customer Support Cuts Costs and Wait Times for Global Appliance Manufacturer
A global consumer appliance leader faced rising costs and customer dissatisfaction due to long wait times and inconsistent support during seasonal surges. TechWish deployed a scalable, AI-powered support platform across web and mobile to automate frontline service and improve global consistency. The solution cut wait times by over 61%, reduced human call volume by 42%,…
-
The Role of Cognitive and Generative AI in Bridging Human-AI Gaps
Cognitive AI enhances customer experiences; Generative AI automates workflows. Together, they reduce handling time, increase efficiency, and future-proof businesses by driving innovation and personalized engagement at scale.