Tag: ai in education
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24/7 AI Engagement Boosts Efficiency of Student Services and Reduces Costs by 35%
A multi-campus research university in the U.S. was facing rising operational costs and student dissatisfaction due to limited support hours and outdated systems. TechWish implemented a 24/7 AI-powered engagement platform to automate appointment scheduling, address student queries, and reduce strain on human counselors. The university increased service availability by over 300%, reduced call center costs…
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Transforming University Admissions with Intelligent Cognitive Solutions
A leading educational institution sought to improve the admissions and immigration experience for prospective students. Manual workflows and disconnected systems led to delayed responses and overburdened faculty. TechWish implemented an intelligent cognitive assistant integrated with key university systems to automate student inquiries, streamline documentation, and deliver instant, personalized support. The result: faster resolutions, improved satisfaction,…