Optimizing Operational Efficiency with Advanced AIOps Solutions

Overview

Hogar Controls, a leading provider of integrated smart home solutions, faced challenges managing massive operational data from global IoT deployments. Growing complexity required an advanced, proactive AIOps solution to streamline incident management, reduce downtime, and improve overall operational efficiency.

The Challenge

Hogar’s rapid expansion generated overwhelming alert volumes, repetitive troubleshooting, fragmented documentation, and inconsistent collaboration across support tiers. Manual root cause analyses and inefficient performance optimization processes further increased resolution times, negatively affecting customer satisfaction.

The Solution

TechWish implemented an advanced AIOps platform integrated with Hogar’s ITSM systems:

• Unified Ticket & Workflow Automation: AI-powered smart triage automatically prioritized issues, reduced alert noise, and streamlined incident management.
• AI-Driven Knowledge Reuse: Dynamic knowledge base recommendations and structured documentation improved resolution efficiency and knowledge sharing.
• Centralized Monitoring & Log Correlation: Real-time log analysis and ML-based incident correlation, leveraging Argus Log Analyzer and ATLAS, significantly reduced investigation times.
• Smart Resolution Recommendations: Provided prescriptive actions and deep diagnostic insights for routine and complex infrastructure issues.
• Role-Based Dashboards: Customized views for frontline, analysts, and engineers enhanced visibility into system performance and incidents.

The Approach

• The project leveraged Agile methodologies and comprehensive integration:
• Agile implementation with iterative feedback loops.
• Bi-directional integration with existing ITSM platforms.
• Deployment of scalable infrastructure and advanced ML algorithms.
• Use of TechWish ATLAS for structured data transformation and Argus for proactive log analytics.
• Integration of Cognitive Assistant and Merlin powered by LLMs to facilitate real-time issue resolution and knowledge access.

Results

The AIOps-driven transformation at Hogar Controls empowered the support organization to operate with greater speed, intelligence, and scalability. By automating incident triage, accelerating root cause analysis, and facilitating smart resolution paths, the solution significantly reduced operational friction. These improvements not only enhanced internal efficiency but also elevated the end-user experience by minimizing service disruptions and response delays.