Category: Case Study

Overview A leading credit union in the United States experienced significant growth in its member base, placing increasing pressure on its mortgage processing capabilities.  To overcome operational bottlenecks and support continued expansion, the organization partnered with TechWish to implement a Mortgage 365 solution built on Microsoft Dynamics 365 and Azure. This modern, cloud-native solution delivered…

Overview As the Credit Union expanded its Dynamics 365 footprint across Lending, Case Management, and CRM modules, the need for scalable, automated quality engineering became critical. Manual test cycles were limiting release frequency and missing critical bugs in production. TechWish deployed a team of expert Software Development Engineers in Test (SDETs) to design and implement…

Overview The credit union’s growing digital landscape was supported by siloed IT systems, making service delivery and asset tracking inefficient. Legacy platforms couldn’t keep up with incident volumes, lacked automation, and offered limited insight into operational performance or project outcomes. TechWish partnered with the credit union to deliver a modern ServiceNow implementation spanning ITSM, ITOM,…

Overview The credit union’s expanding Dynamics 365 ecosystem—spanning education lending, fraud case management, and member services—was experiencing a growing volume of unresolved platform issues. L1 and L2 support tiers lacked the deep platform knowledge required for root cause analysis and advanced troubleshooting. To bridge this gap, TechWish implemented a dedicated L3 Dynamics 365 support model…

Overview A leading U.S. credit union aimed to modernize its Education Lending vertical to improve how Business Development Officers (BDOs) engage with Financial Aid Officers (FAOs) across colleges and universities. These relationships directly influence inclusion in preferred lender lists, which impacts student loan disbursement volume. To empower BDOs, the credit union partnered with TechWish to…

Overview The educational institution aimed to significantly improve admissions and immigration support processes. The objective was to deploy an intelligent cognitive chatbot integrated with university systems to efficiently manage queries, documentation, and personalized student communications. The Challenge The university faced operational inefficiencies in managing admissions across diverse programs—undergraduate, graduate, and doctoral—and supporting international students with…

Overview Hogar Controls, a leading provider of integrated smart home solutions, faced challenges managing massive operational data from global IoT deployments. Growing complexity required an advanced, proactive AIOps solution to streamline incident management, reduce downtime, and improve overall operational efficiency. The Challenge Hogar’s rapid expansion generated overwhelming alert volumes, repetitive troubleshooting, fragmented documentation, and inconsistent…