Transforming University Admissions with Intelligent Cognitive Solutions

Overview

The educational institution aimed to significantly improve admissions and immigration support processes. The objective was to deploy an intelligent cognitive chatbot integrated with university systems to efficiently manage queries, documentation, and personalized student communications.

The Challenge

The university faced operational inefficiencies in managing admissions across diverse programs—undergraduate, graduate, and doctoral—and supporting international students with complex immigration processes. Additionally, faculty administrative burdens related to content creation and grading require effective automation solutions.

The Solution

TechWish implemented Cognitive Assistant – our comprehensive cognitive chatbot solution:

• Rich Dataset Training: The chatbot was trained and grounded using university documentation, FAQs, legal immigration guidelines, and public website content.
• System Integration: Integration with university CRM, SIS, and LMS provided personalized student updates, managed application queries, and streamlined document handling.
• Continuous Iterative Improvement: Real-time feedback from user interactions was used to refine chatbot responses and enhance the user experience continually.

The Approach

The project included stakeholder collaboration and iterative chatbot development:

• Collaborated with stakeholders to define key functionalities and integrations.
• Developed Proofs of Concept (POCs) for necessary integrations with university systems.
• Designed conversational flows, populated the knowledge base, and conducted comprehensive chatbot training.
• Monitored chatbot interactions and iteratively enhanced features based on ongoing user feedback.

Results

The deployment of TechWish’s Cognitive Assistant led to a transformative shift in how the university handled admissions and student services. By integrating with critical systems and leveraging a rich knowledge base, the chatbot delivered fast, accurate, and contextual support. This not only eased administrative burdens for faculty but also improved the experience for prospective and current students navigating complex processes.